Delivery and Returns
COURIER OPTION: We offer completely free delivery to your door via courier. This service is only available to individuals living in South Africa. You will receive your parcel within 3-7 working days. Once your order has been dispatched we will send you an email with a tracking number so you can track your parcel.
As soon as you have confirmed receipt of your purchase with the delivery company, the package then becomes your responsibility. If someone other than yourself signs on your behalf when the package is delivered then by doing so you accept that their signature is proof of delivery and responsibility of the purchase is still transferred to you.
ORDERS ON A WEEKEND OR PUBLIC HOLIDAY: If you place your order before or on a public holiday we will only dispatch your order the following business day. If you place your order on a weekend we will only dispatch your order on the Monday, a business day.
RETURNS
If you are not satisfied with your purchase, simply return the item within 7 days of receipt. The item must be in its original packaging with tags attached. Products should be in the same condition in which you received them. The product’s original delivery note must be included too. Please state on the delivery note itself why you would like to return the item(s). We are not liable for any shipping or delivery costs should you be unhappy with your chosen product and would like to return it.
Please note that we will only refund you to the value of your purchase once we have received the returned item(s). An e-voucher for use on our site will be issued as per your original purchase amount. Upon request we can refund your account directly.
As the purchaser, you are responsible for the return parcel while in transit to the Indiemode offices. Please make sure the parcel is insured with a tracking number so we can track it on our side. Please email the tracking number together with your order number to [email protected].
Returned parcels must be addressed to:
Indiemode
Unit 6
Ground floor
Upper Eastside Building
31 Pickwick Street
Woodstock, 7925
South Africa
PLEASE NOTE: Returns will not be accepted if the item(s) is not in its original packaging with the original delivery note. Should the item(s) have been worn and if there are any scents or marks on the item(s) it will also not be accepted.
We recommend sending returns via econo parcel (the SA Post Office). This is the most cost-effective option. Returns can take up to 10 days to reach us. It is very important to enclose the delivery note with your parcel to enable us to process your return within 24 hours of receipt.
Wrong or Faulty item Received
If you have received an incorrect or faulty item(s) please return the item in its original packaging, tags included, in the same condition in which you received the item(s) with the original delivery note. This must be done within 7 days of receipt. We will be liable for the shipping/courier costs to return the product. These courier costs will be refunded to you on receipt of the incorrect or faulty item(s).
Please state on the delivery note that this product is incorrect or faulty and provide us with information as to whether you would like a refund or replacement for the correct item. Dependent on availability and whether the item(s) you want is available, we will inform you via email and send you the correct item. If the item is not available, we will inform you and refund you. An e-voucher (or refund to your account) will be given as per your original purchase amount.
Please note that we will only refund/replace your purchase once we have received the returned item(s). Please return the parcel and make sure it is insured with a tracking number. Please scan and email proof of postage to [email protected] so that we can reimburse you for this amount.
Faulty Items are classified as such if they are received damaged. Items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted for a return or an exchange.
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Jewellery - we are unable to accept any returns for earrings due to hygiene reasons.
Swimwear - Must be tried on over underwear. Ensure the protective sticker inside the crotch is intact. We will not accept swimwear returns without the protective sticker intact or if there is any indication that the swimwear has been soiled.